Our attention has been drawn to a recent review which we find both unacceptable and unfair. The review alleges the presence of hidden fees; however, all such fees are transparently outlined under the exclusion tab. It is crucial for customers to read this information thoroughly. Negative ratings should not be attributed to our service due to some customers' oversight in reviewing this information.
Additionally, we send a detailed message the day before the tour, outlining all fees, and we provide the option of a full refund if customers are not satisfied. We are committed to transparency and aim to ensure that all our customers have a clear understanding of our pricing.
Please be advised that all fees associated with our tours are comprehensively explained on Viator, in full compliance with US Coast Guard regulations. The excursion section on Viator specifically describes what is excluded from the price. This information is provided to prevent any surprises and to ensure that all necessary details are made available upfront.